Returns & Exchanges
At Elaa The Label, we want you to love your purchase; however, if you are not entirely satisfied, we offer a seamless 14-day return and exchange window for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels are intact and the garment is in its original, unwashed condition.
Schedule a Pickup
Choose a convenient time for our courier partner to collect the parcel from your doorstep, or drop it off at a designated shipping location.
Quality Check & Refund
Once your return reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing