Frequently Asked Questions
Everything you need to know about shopping with Elaa The Label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the country. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Elaa garments?
To maintain the longevity of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct sunlight to prevent color fading.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.